Abuse Policy

According to the Domain Registration Agreement, a domain holder is not allowed to register a domain name that is used for illegal purposes, for malicious activities on the Internet, or infringes any third party’s rights. If anyone finds that there is such a case with domain names
registered through BritSEO.co.uk, please make an official complaint by visiting our “Report Abuse” page at https://www.britseo.co.uk/report-abuse/ or simply send an email to abuse@britseo.co.uk

Suspension or Cancellation of a domain:

Although, a registration a domain that either infringes other party’s rights, or use for unlawful acts, is in violation of the Registration Agreement, BritSEO as a domain registrar, has no way to judge or determine whether the domain is indeed being abused in any way.

In order for BritSEO to suspend or cancel a domain, there should be a very solid proof of malicious activity such as phishing action. BritSEO checks and investigates any complaint received, however to take an  action such as cancellation an evidence must be provided.
E,g  email of the phishing attempt, along with a screenshot of the target webpage of the phishing activity. BritSEO has no authority and ability to determine whether a domain infringes any 3rd party’s rights. In cases like that,
BritSEO investigates the case and alerts the registrant or forwards a direct message from the complainant to the registrant.
The UDRP procedure is the preferred way to resolve such cases. (Uniform Domain-Name Dispute-Resolution Policy) When a complaint arrives at BritSEO, by any mean of communication:
Support ticket, Contact us form, email to customer service or the Abuse email address,  BritSEO opens an investigation case, where the domain is being checked, the domain holder is contacted with a request to address the case.

Should a domain holder decide to cancel the domain, BritSEO will delete the domain (usually to be suspended for the regular (RGP) Redemption Grace period – yellow section in image below).

Where the domain holder does not answer communication being made by BritSEO,  BritSEO may, at its sole discretion, and although not obligated,  decide to suspend the domain, in particular with cases related to information security.