If you have a complaint please follow the following steps:
If you have not already been in touch with your complaint, please ensure that you have opened a support ticket by logging into your account on britseo.co.uk.
GO to “My Account” ->> “Support Desk” ->> “Submit Ticket“
While you are awaiting a response from our support team, please refer to our “Knowledgebase” to see if your issue is already listed with a solution.
We aim to respond to all support issues within 24 hours.
If you have not received a response that you’re happy with the next step is to make a formal complaint.
All formal complaints must be made in writing to:
11 Hilltop Avenue
Usually our Head of Customer Support will review all complaints within 72 hours and provide an initial response while they investigate the issue.
We will then provide a full reply to the complaint within 10 working days.loggingot your account on BritSEO.co.uk and